Privacy Policy

Last Updated: June 9, 2026

  • Overview
  • Information We Collect
  • How We Use Information
  • Data Ownership
  • Data Storage and Security
  • Third-Party Services
  • Data Retention
  • Cookies and Tracking Technologies
  • Informations de Contact
  • Policy Updates

Overview

PrimeS4 Technologies LLC (“PrimeS4”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers, partners, website visitors, and users of our software products and services.

This Privacy Policy describes how we collect, use, store, process, and protect information across our websites, products, applications, and services, including but not limited to SmartInspect, WarehouseX, PRIVA, SmartEvaluate, SmartImprove, and related PrimeS4 solutions.

Information We Collect

We may collect:

  • Contact information such as name, email address, phone number, and company information.
  • Account and authentication information.
  • Product usage and application activity data.
  • Support requests and communications.
  • Uploaded documents, images, reports, and operational data.
  • Device, browser, and technical information.
  • Analytics and website usage information.

How We Use Information

Information may be used to:

  •  Deliver and operate our products and services.
  • Provide customer support.
  • Improve product functionality and user experience.
  • Generate analytics and operational insights.
  • Maintain security and system integrity.
  • Meet legal and regulatory obligations.

Data Ownership

Customer business data remains the property of the customer.

PrimeS4 acts as a service provider or processor where applicable and does not claim ownership of customer operational, transactional, or business information.

All software, content, documentation, trademarks, branding, and intellectual property associated with PrimeS4 products remain the property of PrimeS4 Technologies LLC or its licensors.

No rights are granted except as expressly provided through customer agreements.

Data Storage and Security

PrimeS4 employs commercially reasonable security controls including:

  •  Access controls
  •  Authentication mechanisms
  • Encryption where applicable
  • Backup and recovery procedures
  • Security monitoring and auditing

 

Third-Party Services

Our solutions may integrate with third-party platforms including:

  •  SAP Business Technology Platform (SAP BTP)
  • SAP S/4HANA
  • SAP ECC
  • SAP Joule
  • Microsoft services
  • Cloud infrastructure providers

Use of these services may also be subject to their respective privacy policies and terms.

Data Retention

Information is retained only as long as necessary to provide services, satisfy contractual obligations, comply with legal requirements, or support customer operations.

Cookies and Tracking Technologies

PrimeS4 websites may use cookies and related technologies to improve functionality, performance, analytics, and user experience.

Users may manage cookie preferences through available website controls.

Informations de Contact

Questions regarding this Privacy Policy may be directed to:

Email: warehousex@primes4.com

Policy Updates

PrimeS4 may update this Privacy Policy periodically. Continued use of our products and services following publication of updates constitutes acceptance of the revised policy.